Follow up on EZ2TV problem:
I had informed the EZ2TV contact person that I was dissatisfied with their
response and that I would alert the Newton newsgroup about their
practices.Their response was in my opinion unbelievably arrogant. Apparently
is is their opinion that I am not entitled to access to the drivers for
their product which is still being marketed because I bought it three years
ago. This is the worst support I have ever received from any company at any
time. I have been politely told by other companies that they regretfully no
longer supported Newton because of the small market share,product was
discontinued etc. but nothing like this!
----------
From: "Mike Lee" <lee7688_at_home.com>
Date: Tue, 11 Dec 2001 20:10:33 -0800
To: "Basil Selden" <chessmaster1984_at_earthlink.net>
Subject: Re: EZ2TV
If you wish, you may do it. It is free world. But you should mention that
you did ask the software 3 years after you bought, and were rejected by us.
Thanks.
Mike
-
> on 12/11/01 11:17 AM, Mike Lee at lee7688_at_home.com wrote:
>
> > As you may know, our support is good for warranty period and good for the
> > original purchaser. In your case, it was sold 3 years ago. For you, it
might
> > be just SOFTWARE. For us, it is the aprt of PRODUCT.
> >
> > Mike
> >
> > -
> >> on 12/3/01 2:50 AM, Mike Lee at lee7688_at_home.com wrote:
> >>
> >>> Your name is not on our record, so we are afraid we cannot support you.
> >>>
> >>> Mike
>
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