On 12/12/01 15:19, "Basil Selden" <chessmaster1984_at_earthlink.net> wrote:
>
> Follow up on EZ2TV problem:
> I had informed the EZ2TV contact person that I was dissatisfied with their
> response and that I would alert the Newton newsgroup about their
> practices.Their response was in my opinion unbelievably arrogant. Apparently
> is is their opinion that I am not entitled to access to the drivers for
> their product which is still being marketed because I bought it three years
> ago. This is the worst support I have ever received from any company at any
> time. I have been politely told by other companies that they regretfully no
> longer supported Newton because of the small market share,product was
> discontinued etc. but nothing like this!
> ----------
> From: "Mike Lee" <lee7688_at_home.com>
> Date: Tue, 11 Dec 2001 20:10:33 -0800
> To: "Basil Selden" <chessmaster1984_at_earthlink.net>
> Subject: Re: EZ2TV
>
> If you wish, you may do it. It is free world. But you should mention that
> you did ask the software 3 years after you bought, and were rejected by us.
> Thanks.
>
> Mike
> -
>
>> on 12/11/01 11:17 AM, Mike Lee at lee7688_at_home.com wrote:
>>
>>> As you may know, our support is good for warranty period and good for the
>>> original purchaser. In your case, it was sold 3 years ago. For you, it
> might
>>> be just SOFTWARE. For us, it is the aprt of PRODUCT.
>>>
>>> Mike
>>>
>>> -
>>>> on 12/3/01 2:50 AM, Mike Lee at lee7688_at_home.com wrote:
>>>>
>>>>> Your name is not on our record, so we are afraid we cannot support you.
>>>>>
>>>>> Mike
>
>>
>
Wow, that's hard to believe!
Here is what I propose to help Basil: we would maybe need the email address
of someone supervising Mike Lee, although we can still do it if we can't
find it, but I'm proposing that everybody (well, not really the 1000
subscribers, but a hundred would be fine) send a polite email to Mike (and
his supervisor, if there is one we can find) to let him know that we are
aware of the practice of his company and that we don't accept such
practices. Just to let him know that the Newton community is still well and
alive and that his stance hasn't gone unnoticed.
What do others think?
-Laurent.
-- ===================================================================== Laurent Daudelin Developer, Multifamily, ESO, Fannie Mae mailto:Laurent_Daudelin_at_fanniemae.com Washington, DC, USA ********************** Usual disclaimers apply ********************** case and paste n.: [from `cut and paste'] 1. The addition of a new feature to an existing system by selecting the code from an existing feature and pasting it in with minor changes. Common in telephony circles because most operations in a telephone switch are selected using case statements. Leads to software bloat.-- This is the Newtontalk mailinglist - http://www.newtontalk.net To unsubscribe or manage: visit the above link or mailto:newtontalk-request_at_newtontalk.net?Subject=unsubscribe
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