Re: [NTLK] EZ2TV Warning

From: Ben Smith (QM Systems) (ben.smith_at_qm-systems.com)
Date: Thu Dec 13 2001 - 05:08:40 EST

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> -----Original Message-----
> From: newtontalk-bounce_at_newtontalk.net
> [mailto:newtontalk-bounce_at_newtontalk.net]On Behalf Of Basil Selden
> Sent: Wednesday, December 12, 2001 8:19 PM
> To: newtontalk_at_newtontalk.net
> Subject: [NTLK] EZ2TV Warning
>
>
>
> Follow up on EZ2TV problem:
> I had informed the EZ2TV contact person that I was
> dissatisfied with their
> response and that I would alert the Newton newsgroup about their
> practices.Their response was in my opinion unbelievably
> arrogant. Apparently
> is is their opinion that I am not entitled to access to the
> drivers for
> their product which is still being marketed because I
> bought it three years
> ago. This is the worst support I have ever received from
> any company at any
> time. I have been politely told by other companies that
> they regretfully no
> longer supported Newton because of the small market
> share,product was
> discontinued etc. but nothing like this!
> ----------

This is not the only company to behave like this, I was given a
FaxPress 3500 fax server a while back (this is a $5000+ unit), the
Castile website states that the software is free for users of this
model, but you can only download it as a 30 use demo, when I asked
about an activation key I was told that as my unit was over 6 months
old I would have to buy the software for $495.00, this is for software
that can only be used with their hardware !!!!
They call that support ???
Ben.
Nb Anyone want to buy a FaxPress server (4 line, 250 user)

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