I have successfully used an approach in the past to get people like this to
realize how ridiculous their position is.
This product sells for what, north of $300?
I would say something to the effect of OK, fine. How much does the driver
cost? Oh, you don't sell it separately from the card? So in other words, in
order to get the driver I need to buy a whole new EZ2TV card for $300? OK,
do you have any discounts or tradein programs for existing customers? What
is your return policy if someone buys a card from you and is unhappy with
it? Do you accept Visa, Mastercard, American Express? Etc. Pretend like
you're giving in and are ready to place an order. The ludicrousness of
having to re-buy something you already own just to get a driver for it
should become obvious to them.
If not, you can still back out of it before giving them the CC#. Or if
you're feeling brave (and you have a great credit card company) you can buy
it and dispute the charge later (after evaluating the drivers and finding
them not to be up to your satisfaction).
Good luck however you go about it.
-Jeremy
At 05:06 PM 12/12/2001 +0000, newtontalk_at_newtontalk.net wrote:
>Follow up on EZ2TV problem:
>I had informed the EZ2TV contact person that I was dissatisfied with their
>response and that I would alert the Newton newsgroup about their
>practices.Their response was in my opinion unbelievably arrogant. Apparently
>is is their opinion that I am not entitled to access to the drivers for
>their product which is still being marketed because I bought it three years
>ago. This is the worst support I have ever received from any company at any
>time. I have been politely told by other companies that they regretfully no
>longer supported Newton because of the small market share,product was
>discontinued etc. but nothing like this!
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