oddly enough we had this same problem in my office. We have a Sony digital still
camera (I forget the model) and lost the CD of drivers. Naturally, it just shows
up on the desktop on my mac, but it requires drivers to work with Windoze 98. We
asked Sony for another copy of the CD. They charge $125 for the replacement CD.
Seems even big companies have issues with customer service...
Jeremy Bond Shepherd wrote:
> I have successfully used an approach in the past to get people like this to
> realize how ridiculous their position is.
>
> This product sells for what, north of $300?
>
> I would say something to the effect of OK, fine. How much does the driver
> cost? Oh, you don't sell it separately from the card? So in other words, in
> order to get the driver I need to buy a whole new EZ2TV card for $300? OK,
> do you have any discounts or tradein programs for existing customers? What
> is your return policy if someone buys a card from you and is unhappy with
> it? Do you accept Visa, Mastercard, American Express? Etc. Pretend like
> you're giving in and are ready to place an order. The ludicrousness of
> having to re-buy something you already own just to get a driver for it
> should become obvious to them.
>
> If not, you can still back out of it before giving them the CC#. Or if
> you're feeling brave (and you have a great credit card company) you can buy
> it and dispute the charge later (after evaluating the drivers and finding
> them not to be up to your satisfaction).
>
> Good luck however you go about it.
>
> -Jeremy
>
> At 05:06 PM 12/12/2001 +0000, newtontalk_at_newtontalk.net wrote:
> >Follow up on EZ2TV problem:
> >I had informed the EZ2TV contact person that I was dissatisfied with their
> >response and that I would alert the Newton newsgroup about their
> >practices.Their response was in my opinion unbelievably arrogant. Apparently
> >is is their opinion that I am not entitled to access to the drivers for
> >their product which is still being marketed because I bought it three years
> >ago. This is the worst support I have ever received from any company at any
> >time. I have been politely told by other companies that they regretfully no
> >longer supported Newton because of the small market share,product was
> >discontinued etc. but nothing like this!
>
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