I believe EZShow is a one man operation, namely Mike. In every
communication I've had with EZShow, he's been the one to respond. So I
doubt you'd get very far with the supervisor e-mail idea. But there's
certainly no harm in expressing your views/disgust to Mike.
- Dave
On Wednesday, December 12, 2001, at 03:33 PM, Laurent Daudelin wrote:
>
> On 12/12/01 15:19, "Basil Selden" <chessmaster1984_at_earthlink.net> wrote:
>
>>
>> Follow up on EZ2TV problem:
>> I had informed the EZ2TV contact person that I was dissatisfied with
>> their
>> response and that I would alert the Newton newsgroup about their
>> practices.Their response was in my opinion unbelievably arrogant.
>> Apparently
>> is is their opinion that I am not entitled to access to the drivers for
>> their product which is still being marketed because I bought it three
>> years
>> ago. This is the worst support I have ever received from any company
>> at any
>> time. I have been politely told by other companies that they
>> regretfully no
>> longer supported Newton because of the small market share,product was
>> discontinued etc. but nothing like this!
>> ----------
>> From: "Mike Lee" <lee7688_at_home.com>
>> Date: Tue, 11 Dec 2001 20:10:33 -0800
>> To: "Basil Selden" <chessmaster1984_at_earthlink.net>
>> Subject: Re: EZ2TV
>>
>> If you wish, you may do it. It is free world. But you should mention
>> that
>> you did ask the software 3 years after you bought, and were rejected
>> by us.
>> Thanks.
>>
>> Mike
>> -
>>
>>> on 12/11/01 11:17 AM, Mike Lee at lee7688_at_home.com wrote:
>>>
>>>> As you may know, our support is good for warranty period and good
>>>> for the
>>>> original purchaser. In your case, it was sold 3 years ago. For
>>>> you, it
>> might
>>>> be just SOFTWARE. For us, it is the aprt of PRODUCT.
>>>>
>>>> Mike
>>>>
>>>> -
>>>>> on 12/3/01 2:50 AM, Mike Lee at lee7688_at_home.com wrote:
>>>>>
>>>>>> Your name is not on our record, so we are afraid we cannot support
>>>>>> you.
>>>>>>
>>>>>> Mike
>>
>>>
>>
>
> Wow, that's hard to believe!
>
> Here is what I propose to help Basil: we would maybe need the email
> address
> of someone supervising Mike Lee, although we can still do it if we can't
> find it, but I'm proposing that everybody (well, not really the 1000
> subscribers, but a hundred would be fine) send a polite email to Mike
> (and
> his supervisor, if there is one we can find) to let him know that we are
> aware of the practice of his company and that we don't accept such
> practices. Just to let him know that the Newton community is still well
> and
> alive and that his stance hasn't gone unnoticed.
>
> What do others think?
>
> -Laurent.
> --
> =====================================================================
> Laurent Daudelin Developer, Multifamily, ESO, Fannie Mae
> mailto:Laurent_Daudelin_at_fanniemae.com Washington, DC, USA
> ********************** Usual disclaimers apply **********************
> case and paste n.: [from `cut and paste'] 1. The addition of a new
> feature
> to an existing system by selecting the code from an existing feature and
> pasting it in with minor changes. Common in telephony circles because
> most
> operations in a telephone switch are selected using case statements.
> Leads
> to software bloat.
>
>
>
> --
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