Re: [NTLK] Off Subject Apple(Doesn't)Care

On Thu, Jul 16, 2009 at 1:23 PM, D. Matt Dair<dmdair@mac.com> wrote:
>
> I have purchased 5 new Macs and 4 iPods over the last 10 years. All
> with AppleCare. On 3 previous occasion I have had units serviced under
> the plan without issue, so I cannot say all my experiences with
> AppleCare have been bad. I do have to say that this experience my make
> me rethink investing in Applecare contracts.

I'm sorry to hear about your MacBook troubles.

I'd highly suggest _not_ paying the $800+ and having them just return
the MacBook. It's very likely that you'll be able to bring it to a
local Apple Authorized Repair Center and have them perform the repair,
sans the display swap (more on that later), without sending it to
Apple. Many repair centers will keep parts such as displays stocked in
case of emergency or may have a parts machine with a good display that
they could install without ordering that part from Apple. I would
think the rest of the repair should be covered under the AppleCare.

A local repair center will be able to honor the AppleCare warranty and
also give you a second opinion on whether it's accidental user damage
(hopefully not). In the past, I've seen some LCD pressure issues be
caused by tight/defective hinges, but I don't know if that's possible
with MacBooks.

Morgan Aldridge

---
morgant@makkintosshu.com
http://www.makkintosshu.com/
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