at the temporal coordinates: 11/27/01 9:53 AM, the entity known as Loren
Finkelstein at Loren_at_Finkelstein.Net conveyed the following:
>
> Ok, you all might remember that a week or 2 ago I sent my upgraded MP2K in
> to Apple for a $180 overhaul, after having dropped it and cracked the frame
> (It still worked though).
>
> I just got a message on my answering machine from them. Essentially they
> said that my Newton is "beyond economical repair." It has a lot of broken
> components and would pretty much need to be replaced and/or rebuilt from
> scratch?
>
> So, they are just shipping it back to me, still broken!!!
>
> I have very distinct memories of people here mentioning that they shipped
> back Newtons that had been crushed and Apple replaced them.
>
> An I nuts? Do I have anything I can say to this guy on the phone that might
> get him to do something???
>
> The message said they would ship it back to me tomorrow (Wednesday) if they
> didn't hear from me. He said he didn't want to just ship it back after
> leaving a message on my machine, without talking to me. So, quick responses
> would be helpful.
>
> Thanks,
> Loren
>
Perhaps, and this is just a guess, they've finally ran out of spare Newts
with which to exchange badly damaged ones?? Suggest you get a list of what
THEY say is wrong and then the list can ponder possible solutions.
Regardless, if they're not going to fix/replace it, you ought to get it back
since you say it's functional (although rough around the edges). Worst
that'll happen is that you've got yourself a spare parts machine and you go
on eBay and get another for not much different than the $180 you were going
to spend. (Assuming Apple isn't charging for services not rendered...)
- Eric.
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