Basil,
I agree with you. This is no way to treat a customer. I also have an EZ2TV
card which I use a lot. If you need a copy of the drivers, write me
directly. I'll be glad to send them.
Aloha,
Paul Grothaus
Mililani, Hawaii
on 12/11/01 8:56 AM, Basil Selden at chessmaster1984_at_earthlink.net wrote:
> Just had a very unsatifactory exchange with the "support department" at
> EZ2TV.
> I requested that they email me a copy of the original drivers that came with
> the card since my floppy disk had become corrupted. Their initial response
> was that they couldn't find my name in their database so they couldn't offer
> support. When I sent them the serial number on the card and the shipping
> box, their response was that I had purchased it three years ago and it was
> out of the warranty period. The explanation why they couldn't even email the
> drivers to me was that for them software and hardware are NOT separate
> issues!!
> If anyone is contemplating buying one of these cards be careful of the
> atrocious support.Emailing the neccesary files is not a lobor intensive or
> expensive issue and to casually dismiss a customer who purchased a product
> costing over 300 USD does not appear to be a sound business decision
> especially when the solution costs nothing. Am I missing something here.
> Regards,
> Basil H. Selden
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